9. You understand and acknowledge that you are liable for all losses incurred in respect of an unauthorized Transaction or Instruction or any other unauthorized use of the Service, where you have acted fraudulently or negligently and you agree to be responsible for and hold harmless PT.Agung Remittance Global, our subsidiaries, affiliates, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from all loss, damage, claims, actions or demands, including reasonable legal fees, arising out of your use or misuse of the website or Service, all activities that occur under your password or account e- mail login, your violation of these Terms and Conditions or any other violation of the rights of another person or party.
USE OF THE APP
-
1. We provide you a non-transferable, non-exclusive license to use the App in consideration for your agreement to abide by these Terms and Conditions, our Privacy Policy and the applicable app-store terms (included into these Terms and Conditions by reference), as changed from time to time. All other rights are reserved by us.
-
2. You agree that except as clearly stated in these Terms and Conditions or as permitted by applicable local law, you shall:
-
a. Not duplicate the App (except if doing so is necessary for backup or operational security purposes); and
-
b. Not rent, lease, sublicense, loan, edit, translate, merge, adapt, change or modify the App in any way.
-
3. You understand that the website and app was not created to fit your individual needs. There are no conditions, warranties or other terms of any kind are given in respect of it. You should review and ensure that the App's features and functions serve your requirements.
-
4. For PT. Agung Remittance Global , we only provide the App for private use, meanwhile for PT. Agung Remittance Global for Business, we only provide the app for business use. We do not suggest you to use PT. Agung Remittance Global for Business platform if you are an individual or when you use PT. Agung Remittance Global if you are a business entity. We have no liability to you for any loss for your use of PT. Agung Remittance Global or PT. Agung Remittance Global for Business if you are in breach of your obligation based on this Terms of Service.
-
5. Specifically (but without limitation), we do not accept any liability for loss or damages to you or any third party resulting from any delay in us processing an Instruction or refusal by us to execute a Transaction which is being reasonably done pursuant to these Terms and Conditions, considering the relevant AML Regulation.
-
6. In relation to your use of the App, we do not in any event, to the extent permitted by law, accept responsibility for:
-
a. Any failure to perform the Services or any losses or delays in the transmission of messages, due to circumstances outside our control or due to our obligations under any applicable laws, rules or regulations;
-
b. Malfunctions in communications facilities which cannot reasonably be considered to be under our control and that may affect the accuracy or timeliness of messages we send to one another;
-
c. Errors in the App or with the Service caused by incomplete or incorrect information provided to us by you or a third party; or
-
d. Any loss or damage you suffered by you as a result of you using our Apps on a ‘jailbroken’, ‘rooted’, or otherwise modified device.
ELECTRONIC COMMUNICATIONS
-
1. You acknowledge that these Terms and Conditions shall be entered into digitally and that the following categories of information ("Communications") may be provided by electronic means:
-
a. These Terms and Conditions and any amendments, modifications or supplements to it;
-
b. Your records (e.g. of transactions) through the Service;
-
c. Any initial, periodic or other disclosures or notices provided in connection with the Service, including without limitation those required by law;
-
d. Any customer service communications, including without limitation communications with respect to claims of error or unauthorized use of the Service; and
-
e. Any other communication related to the Service or PT. Agung Remittance Global.
TERMINATION
-
1. We may terminate these Terms and Conditions and subsequently, our service to you with immediate effect if you
-
a. Become or we reasonably believe or become aware you are likely to become, insolvent or are declared bankrupt;
-
b. Are in breach of any provision of these Terms and Conditions;
-
c. Use the Service or the website in a way that is disruptive to our other customers, or you do anything which in our opinion is likely to bring us into disrepute;
-
d. Breach or attempt to breach the security of the site (including but not limited to: modifying or attempting to modify any information; unauthorized log-ins, unauthorized data access or deletion; interfering with the service, system, host or network; reverse engineering of any kind; spamming; hacking; falsifying data; introducing viruses, Trojan horses, worms or other destructive or damaging programs or engines; or testing security in any way); or
-
e. Are, in PT. Agung Remittance Global’s reasonable belief, using the Service in connection with fraudulent, illegal or unethical activity, or permitting a third party to do so.
COMPLAINTS
-
1. If you have a complaint regarding PT.Agung Remittance Global's service, please write to the address listed on the site or send an email to corporate@arg.co.id
-
2. We will acknowledge receipt of your complaint within 1 (one) business days and within 7 (seven) business days of receiving your complaint notification, we will investigate your complaint and update you with the results of our investigation.
GENERAL
-
1. Governing law: This Agreement will be governed by Indonesian Law and the parties submit to the exclusive jurisdiction of the Indonesian Courts.
-
2. No Waiver: The failure of PT.Agung Remittance Global to enforce any rights or provision of the Terms and Conditions shall not constitute a waiver of the right or provision.
-
3. Modification: We may modify these Terms and Conditions from time to time and notify you of the changes except if it violates any law. You can review the most current version of the Terms and Conditions at any time by reviewing the site. You are not automatically subjected to any changes in these terms of services and may terminate your use of the Service if you do not agree with any modification or amendment. However, If you use the Service after the effective date of an amendment or modification, you shall be deemed to have accepted that amendment or modification. You agree that you shall not modify these Terms and Conditions and acknowledge that any attempts by you to modify these Terms and Conditions shall be void.
-
4. Entire Agreement: This agreement constitutes the entire agreement between the parties and supersedes all prior understandings or agreements relating to the subject matter of this agreement. By using our service you agreed that this clause would be binding as an agreement between us, you, and the payee based on Article 1338 of Indonesia’s Civil Law Code.
-
5. Severability: If any provision of the Terms and Conditions is found by an arbitrator or court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavor to give appropriately valid effect to the intention of the Terms and Conditions as reflected in the provision, and the other provisions of the Terms and Conditions shall remain in full force and effect.
-
6. Governing Language: This Terms of Services is created using both Indonesia and English Language. The Governing Language of these Terms of Services is English therefore when there is conflict between both languages, the English version will prevail and all inconsistencies between both versions of the referred interpretation will be English.
-
7. Third Party Links: Any external links to third-party websites on the website are provided as a convenience to you. These sites are not controlled by us in any way and we are not responsible for the accuracy, completeness, legality or any other aspect of these other sites including any content provided on them. You access such websites at your own risk.
-
8. Intellectual Property Rights: by using our service, we grant you the right to use the Service in accordance with these terms and conditions and for no other purpose. Please note that the elements of the Web site, including all parts of the Service (“Intellectual Property”) are owned by us and/or our suppliers and are protected by copyright and trademark laws in relevant jurisdiction and international treaty provisions, and this Terms of Use.
SECURITY
-
At PT.Agung Remittance Global, we take security very seriously and work hard to ensure that your information is kept safe. PT.Agung Remittance Global and PT.Agung Remittance Global for business allows you to send money and/or Mobile Top Up to friends, family, business partners, and other individuals you trust in a safe and secure online way. However, we highly advise you to think twice before transferring money to someone you don't know. Deals or offers that seem too good to be true, in particular, should be avoided as they may be scams. Please forward any emails you receive from PT.Agung Remittance Global that you feel may be "phishing" (fake) emails to our Customer Support.
Contact Information
-
Questions, notices, and requests or further information should be sent to PT. Agung Remittance Global, as follows:
Website: www.agungremittanceglobal.co.id/contact
-
Email:corporate@arg.co.id
Tel: +62217655044
-
Location: Ruko Bona Indah Plaza Bloc A2/B1. Karang Tengah Raya Street, Lebak Bulus, Cilandak, South Jakarta.